AI receptionist for plumbers

The burst pipeon a Sunday.

An AI receptionist for plumbers answers the emergency call when the crew is on a job, books the visit into your calendar and sends you the summary. It says it is automated, speaks in your company's words, and hands off to a person when your rules say so.

ProxMedia is an AI marketing agency in Denver. We install the AI systems that answer calls and book jobs for service businesses, and we build the websites, local SEO, Google profile and Meta ads behind them.

Book a free audit Hear it answer a call

Weekend callSun 7:42 AM

Water coming through the ceiling.

"Thanks for calling. I'm an automated assistant on the emergency line. First, can you shut the water off at the main valve? Then I'll get a plumber scheduled."

Example conversation, names made up. Not customer results.

What it does

What does an AI receptionist do for a plumbing company?

An AI receptionist for a plumbing company answers every call you cannot pick up, asks what is leaking or blocked, collects the address and a callback number, and books the visit into your calendar. It announces that it is automated, follows your hours and service area, and sends you a summary after every call.

Burst pipes, water heater failures and sewer backups, booked into the next slot your rules allow.
Drain cleaning, fixture and repipe requests taken while the crew is on jobs.
Remodel and estimate inquiries captured with the details an estimator needs.

Who it is forPlumbing companies where the owner answers from the truck, or nobody does.

Good to knowIt never quotes a repair it cannot see. It takes the symptom, the urgency and the details, then books or hands off.

Owner summary7:45 AM

Booked Sun 9:00 to 11:00 AM

Water through the kitchen ceiling, main valve now off. Caller Luis R., 940 Elati St.

Summary emailed to the owner

Example conversation, names made up. Not customer results.

The calls

Which plumbing calls does it handle, and which go to a person?

The AI receptionist books the routine plumbing calls on its own and routes the ones you define as emergencies to your on-call plumber. You set the rules in the audit, in plain words, and change them whenever you need to.

Which plumbing calls the AI receptionist handles and who receives them
Call type	What the AI receptionist does	Who gets it
Burst pipe, active leak, no water	Asks the caller to shut off the main valve, takes the address and callback number, books the first slot your emergency rule allows	On-call plumber by phone, owner by summary
Water heater not heating	Books a diagnostic visit and notes the tank age if the caller knows it	Dispatcher, next slot
Sewer backup or sewage smell	Treats it as urgent under your rule and books the first available visit	On-call plumber
Slow or blocked drain	Books a drain-cleaning visit	Office
Remodel, repipe or fixture estimate	Collects the scope and the best time for an estimator	Owner or estimator
Billing, warranty, an existing appointment	Takes a message with the account details	Office

Emergency ruleYours

Active leak or no water:

book the first slot today and call the on-call plumber. Example rule. You write it in your words.

Example interface, not customer results.

Booking

Does it book into Housecall Pro, ServiceTitan or Jobber?

The AI receptionist books into your calendar, with the slots and buffers you allow. If you dispatch from Housecall Pro, ServiceTitan or Jobber, we scope that connection in the audit rather than promise it on a page, so the quote matches what gets built.

Your calendar, your slots, your buffers between jobs.
The booking and the caller's details land where your office already looks.
You keep your number. Calls forward to the AI after hours or on overflow.

Who it is forCompanies already running dispatch software, and companies still on a shared calendar.

Good to knowNothing changes on the customer's side. They call the number they always called.

Example booking confirmationA Denver plumbing company

Booked Mon 8:00 AM

Water heater not heating. 3318 W 32nd Ave.

Example conversation, names made up. Not customer results.

The script

What does it say to callers, and who approves the wording?

The AI receptionist opens by saying it is automated, then asks the questions you would ask. You approve every line before it goes live: the greeting, the shut-off-the-water instruction, the booking confirmation and the handoff. It never quotes a price you have not approved.

Your company's name, hours, service area and the services you actually offer.
An approved answer for the questions you get every day: service fees, after-hours rates, financing.
A handoff rule for anything outside the script, with the caller's details passed along.

Who it is forOwners who want the phone answered in their words, not a vendor's.

Good to knowChange the wording any time. Pause the whole thing with a text.

Example greetingYour words

"Thanks for calling Platte River Plumbing.

I'm an automated assistant on the after-hours line. I can book a visit or get a message to the team. What's going on?"

Example conversation, names made up. Not customer results.

Timing and cost

How long until it is live, and what does it cost?

An AI receptionist for a plumbing company is live in about two weeks after we get access to your number and calendar. The cost is a setup and a monthly, both in writing after a 30-minute audit, because the scope decides the price.

Week one: your hours, services, area, emergency rules and approved answers.
Week two: test calls with you, then the forwarding switch.
Owner alerts go by email, and by text once your business number clears carrier registration, which we set up with you.

Who it is forCompanies that lose weekend calls to voicemail and want that stopped this month.

Good to knowNo price on this page. The audit comes first and the quote follows it in writing.

How the quote works →

In writing, after the auditYour quote

A setup and a monthly.

What stays yours: your number, your calendar, your data, every approved line.

Example interface, not customer results.

The numbers

What do the numbers say about plumbing calls?

ServiceTitan measured the share of call leads its customers booked into jobs in June 2022. Plumbing companies booked 43 percent, the highest of the trades it reported, and plumbing booking rates barely moved across the year. In September 2026, SearchLight Digital graded 232,635 inbound contacts at 1,500 home-service contractors: 78 percent of the unbooked ones were never bookable, and about one in five was a homeowner with a real request who left without an appointment.

Both are vendor numbers, and neither is yours. Together they say the plumbing phone is steady all year, and that the call worth catching is the one in five that is a real job.

Sources: ServiceTitan, "Typical call-booking rate for ServiceTitan users?", Oct 25, 2022 (3,000+ US and Canadian trade businesses); SearchLight Digital, "How Many of Your Unbooked Calls Were Actually Bookable?", data through Sept 30, 2026.

Read the note on unbooked calls →

Home-service contacts, Sept 2026Sourced

Booked, raw24.7%

Booked, bookable only61.7%

Unbooked, real job1 in 5

SearchLight Digital network data, 232,635 contacts, 1,500+ contractors.

The rest of the system

The phone is one of seven.

The AI receptionist is the first fix for most plumbing companies. The lead replies, the review requests, the website and the ads sit on the same page.

Every system

Lead replies, review requests, reactivation, reporting and the website that books, in one list.

See the AI systems →

Plumbing website design

The site the call lands on: fast on a phone, the booking path where the caller can find it.

See the website work →

Your math

Your calls, your close rate, your average job. The number is yours, not ours.

Open the calculator →

How it starts

Three steps.

Book the audit

A 30-minute audit

We go through your phones, your jobs and what you pay for now. We find the places leads slip through, then scope the right first fix.

No pitch on the first call.

Installed in your words

Your hours, services, area and tone. You approve every message before it runs. The first install is live in about two weeks.

Your number, your calendar, your data.

It runs, you get the summaries

Calls answered, jobs booked and reviews asked. You see what ran and pause anything with a text.

Change the wording whenever you need to.

Service areas

Denver first. Front Range too.

Based in Denver. Primary service area is Denver, Aurora, Littleton, Castle Rock, and Lone Tree, and we build for clients across the Front Range, from Greeley and Loveland to Fort Collins.

DenverAuroraLittletonCastle RockLone TreeCherry CreekGreeleyLovelandJohnstownFort Collins

Straight answers

What it says, what it books and what stays yours.

Updated October 29, 2026

Does the AI receptionist tell the caller how to stop a leak?

It gives one approved instruction, such as shutting off the main valve, if you want it to. It does not troubleshoot beyond that. It takes the details and books the visit or hands the call to your on-call plumber.

What counts as an emergency?

You decide in the audit. Most plumbing companies treat an active leak, no water and a sewer backup as emergencies, and the AI receptionist follows that rule and calls the on-call plumber.

Can it text the customer a confirmation?

Confirmations go by email today. Text delivery switches on once your business number clears carrier registration, which we set up with you.

Do I have to change my phone number?

No. You keep your number. Calls forward to the AI receptionist after hours, on overflow, or whenever you choose.

Does it work with Housecall Pro or ServiceTitan?

It books into your calendar. If you dispatch from Housecall Pro, ServiceTitan or Jobber, we scope that connection in the audit so the quote matches what gets built.

Book a free audit

Thirty minutes on your phones, your jobs and your emergency calls.

30 minutes.
No pitch on the first call.
You see the three places jobs leak.

Rather talk now? (720) 814-2371 or isaiah@proxmedia.co. You talk to Isaiah, the person doing the work.